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LEGAL PRIVACY POLICY for www.jen-jones.com

We at the Jen Jones Quilts and Blankets respect the privacy of our visitors and are committed to preserving your online safety by preserving your privacy at anytime you visit or communicate with our site.

Our Terms of Use and Privacy Policy offers you a thorough explanation regarding your personal data provided to us or any data we may collect from you.

This Privacy Policy is updated from time to time; therefore, it should be reviewed occasionally.

For the purpose of the Data Protection Act 1998, Roger Clive-Powell is our data controller.

1. Collected Information

Data can be collected and processed during the operations of our website. The following are ways we may perform these actions:

1.1 Data regarding your visit(s) to our website and any resources used are collected. The following is included and not limited to: location data, weblogs, traffic data, and any other communication information.

1.2 Any forms you filled out on our site allows us to collect data such as registering for information or when you complete a purchase.

1.3 If for any reason you communicate with our personnel or site we may collect information.

2. Cookie Usage

There are instances where we may use cookies to gather information regarding our services in a mathematical collection for our website and our advertisers.

Any information collected will not have any identifying data. It is statistical data about our visitors and how they have used our site. No personal details will be shared that could identify you.

We may assemble information about your common internet use with a cookie file. When used, the cookies are downloaded to your computer automatically. The cookie is stored on the hard drive, with transferred information. The data sought by the cookie helps us improve our website and any service offered to you.

Your browser has the ability to decline cookies. This is done by setting your browser options to decline all cookies. Note: if you do decline the download of cookies, some aspects of our site may not work or allow you access.

Our advertisers may download cookies to which we have no control. If used, these cookies are downloaded by clicking on an advertisement found on our website.

Our full cookie policy can be found at - Full Cookie Policy

3. Our Use of Your Information

Information stored or collected regarding you helps us improve and offer services you need. The following list contains how we might use your data:

3.1 Any request you make of our site or personnel allows us to use information you provided us with, relating to the products or services we have. We may also send information on products or services you may be interested in, as long as consent has been received.

3.2 Contract Commitments: To meet any Commitment we make to you.

3.3 Changes or Improvements made to the site can warrant use of your information, with regard to notification of such changes.

3.4 An existing customer may be contacted regarding products and services related to any item of previous sale you made on our site.

3.5 We may use data or allow third parties to use information that is not related to goods or services you may be interested in. We or third parties contact you only if consent has been provided by you at anytime, based on information we collected.

3.6 Any new customer can only be contacted by us or third parties if consent has been offered via our site. We only send communications you have consented to.

3.7 Anyone who does not wish to give consent for our site or third party use has the opportunity to decline. Once we receive your withhold for consent we will remove your details from any mailings or third party communications.

3.8 None of the information collected about you will offer identifiable characteristics. Information shared to a third party is statistical only. We will not reveal who you are, only mathematical information about our visitors.

4. Personal Data Storage

4.1 Locations outside the European Economic Area may be used for transferring data we collect about you. These data sites are for storing or processing of your information. The information we share outside the European Economic Area may be shared with staff based on the process and storage of said data. It may include such processes as processing a payment or offering support for your service or product needs. The staff processing or storing information may work for our suppliers outside the European Economic Area. By submitting your data to use you have agreed to this transfer and storage of data. We take all reasonable action to ensure the safety of your personal data in agreement with this Privacy Policy.

4.2 Information we are provided will be stored on secure servers. Transaction data is encrypted for your safety.

4.3 You should understand data via online transmission is not completely secure. We cannot guarantee full protection and security data, only that we take all reasonable action to protect information sent to us electronically. Transmission of any data by you is at your own risk. Where applicable you may be given access to sections of our site that require a password. You are responsible for the passwords safety and confidentiality.

5. Information Disclosure

5.1 At times we may disclose personal information to persons in our group. This can include subsidiaries, holding companies, or any other subsidiaries involved in our business, if applicable.

5.2 Third Party disclosure may occur for the following reasons:

5.2.1 Selling any or all of our business to a third party may result in sharing your information.

5.2.2 At any time when we are legally required to we may disclose information about you and your visits to our sites.

5.2.3 To prevent fraud and help in fraud protection in order to reduce credit risk, we may disclose information.

6. Third Party Links

Third party links may be discovered on our site. These third party links have their own privacy policy, which you agree to when you click on the link. We are not responsible nor do we accept responsibility for third party links. Our liability covers us only on our site, and thus we do not accept liability for third party links as we have no control over them.

7. Information Accessibility

We cannot withhold data we collect about you, as per The Data Protection Act 1998. This act provides you with access to any information we may hold on you. If you wish to have access about our data collection on you please pay our fee of £10. The fee covers our costs for processing your request and getting the data to you. Please use the contact details below to formulate your data access request.

8. Contacting Us

Please feel free to contact us with queries, requests, or comments you may have about our Privacy Policy. We welcome any communication via the email address supplied here: This email address is being protected from spambots. You need JavaScript enabled to view it.

TERMS AND CONDITIONS FOR THE SUPPLY OF GOODS FROM THE JEN JONES QUILTS AND BLANKETS

1. THE CONTRACT BETWEEN US

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

2. PRICE

The prices payable for goods that you order are as set out in our website.

You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our standard delivery charges are set out against each product at the time of purchase. Because of the unique nature of each of our products, there may be other ways to ship if you prefer us to do so. Please contact us to arrange special delivery.

International delivery charges are subject to variation without notice. We reserve the right to vary the charge should this be the case. You will be advised accordingly.

3. RIGHT FOR YOU TO CANCEL YOUR CONTRACT

You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

You cannot cancel your contract if the goods you have ordered are magazines or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you.

To cancel your contract you must notify us in writing either by posting to our address or by email to This email address is being protected from spambots. You need JavaScript enabled to view it.

If you have received the goods before you cancel your contract then [unless, under clause 3.2, you do not have a right to cancel] you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of de-livery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

4. CANCELLATION BY US

We reserve the right to cancel the contract between us if:

  • We have insufficient stock to deliver the goods you have ordered;
  • We do not deliver to your area; or
  • One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

5. DELIVERY OF GOODS TO YOU

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.

Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

6. LIABILITY

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we will have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.

If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.

If you notify a problem to us under this condition, our only obligation will be, at your option:

  • to make good any shortage or non-delivery;
  • to replace or repair any goods that are damaged or defective; or
  • to refund you the amount paid by you for the goods in question in whatever way we choose.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we will have no liability to pay any money to you by way of compensation other than to re-fund to you the amount paid by you for the goods in question under the clause above.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

7. NOTICES

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Jen Jones Quilts and Blankets, Pontbrendu, Llanybydder, Ceredigion. SA40 9UJ. Wales, United Kingdom and all notices from us to you will be displayed on our website from to time.

8. EVENTS BEYOND OUR CONTROL

We will have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limi-tation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

9. INVALIDITY

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

10. PRIVACY

You acknowledge and agree to be bound by the terms of our privacy policy.

11. THIRDY PARTY RIGHTS

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

12. GOVERNING LAW

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

 

Jen Jones Quilts and Blankets - Cookies Policy

WE ARE REQUIRED BY LAW TO PROVIDE YOU INFORMATION ABOUT THE PURPOSES FOR WHICH OUR COOKIES ARE STORED AND ACCESSED AND TO OBTAIN YOUR CONSENT TO USE COOKIES; STORE AND RETRIEVE USAGE INFORMATION FROM VISITORS TO OUR WEBSITE OR USERS COMPUTERS OR MOBILE DEVICES. SUCH CONSENT WILL BE OBTAINED BY YOU POSITIVELY INDICATING YOUR ACCEPTANCE OF OUR TERMS AND CONDITIONS, THIS PRIVACY POLICY AND THE USE OF COOKIES WHEN YOU REGISTER FOR A SERVICE AND/OR BY YOUR BROWSER SETTINGS AND/OR BY YOU TICKING THE RELEVANT BOX CONFIRMING THAT YOU UNDERSTAND AND AGREE TO THE USE OF COOKIES.

Information about our use of Cookies

  • Our Website uses 'cookies' to distinguish you from other users of our website.
  • This helps us to provide you with a good experience when you browse our website and also allows us to improve our service. On revisiting our website, we will therefore be able to obtain information about your previous visits and about your computer including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer.
  • Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us to:
    • Estimate our audience size and usage pattern.
    • Store information about your preferences, and so allow us to customise our site according to your individual interests.
    • Speed up your searches and to recognise you when you return to our site.
    • Generally provide a more convenient browsing experience for you.
  • You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site. Please note that our advertisers may also use cookies, over which we have no control.
  • A cookie is a small amount of data or parcels of text that is sent to your browser from a web server and stored on your computer's hard drive if you agree. Generally, such a 'cookie' being a file in your web browser will enable the Website to recognise your computer when you visit the site.
  • These cookies contain information about you and your preferences. Generally, we use cookies to record session information, such as items that consumers add to their shopping cart.
  • You can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.
  • It is not advisable to use cookies if your computer is shared by other people. You should clear 'cookies' stored by the web browser when using another person's computer to avoid your e-mail address or other details being displayed in the login field to a subsequent user of our Website.
  • You can accept all cookies, reject all cookies, or modify your browser to alert you of any new cookies. To clear the stored cookies, you can normally go to the Tools dropdown menu at the top of the browser window.
  • Certain parts of the Website may not function without technical problems if you have 'disabled' the cookies file in your browser.
  • The use of cookies enables the Website to complete in our login fields with the user's details including email addresses following registration and effectively speed up the login to the Website by users. It is used by most online retailers and the Website to help collect information, such as how many people visit and return to the Website, what services are subscribed for or accessed and which products are purchased from the online shop on the Website, and to ensure the proper functioning of certain parts of the Website.
  • You can discover independent information about cookies by researching the Internet or carrying out online searches.

 

Deliveries

Once we have received your order, we want you to have it as soon as possible.

When in stock, goods will normally be dispatched within 48 hours. If an item is out of stock, this will be noted on the relevant page of the website. Orders received over the weekend will be processed at the start of the following week.

Because of the unique nature of each product, goods may be dispatched in a number of ways. Please refer to the delivery cost at the time of ordering. Special deliveries are available.

Delivery outside the UK depends on the weight of the package. You can choose from standard First Class delivery or for Special Delivery if you would like your order very quickly and with a tracking number.

If you have any questions about how you would like delivery, then please phone us, or use our contact form to get in touch. If you require next day delivery, please contact us for details and additional charges. Next day orders must be placed before 10am. This service is only available for UK deliveries.

If you are not going to be in when your goods are delivered, please give us clear instructions about where we can leave your parcel. Some goods may require a signature. Please advise us if your order is needed by a specific date so that we can meet your requirements.

mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Telephone: 01570 480 610

The office is open Monday-Friday 10:00 – 18:00

At other times or if we are busy, you are welcome to leave us a message and we will call you back as soon as we possibly can.

Returns

We are sure that you will be completely thrilled with your purchase from Jen Jones Welsh Quilts and Blankets but if, for any reason, you should decide not to keep it, our returns policy makes it easy for you to send it back to us. Returns must be made within 60 days of receipt and the goods must be unused and returned to us in their original packaging.

Please include your name, address and order number with the goods you are returning, plus the reason for returning them, and obtain proof of postage. We will then refund you the original cost of your order. We regret we are not liable for returns which do not reach us, or are damaged when we get them back.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it. Post: Please send your items back to us at the address below.

There is no need to send them via Special Delivery; simply obtain Proof of Posting from your post office.

Jen Jones Quilts and Blankets

Pontbrendu

Llanybydder

Caredigion

SA40 9LU

Wales. UK

 

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